How is field service management delivered as Saas

Field service management software is often delivered by what is called “software as a service”, which means you only purchase the rights to use software which in-turn is delivered as a service into your business.

Software as a service (Saas) means that you do not need to purchase expensive on-premise hardware or negotiate upgrade costs as part of your contract. Saas will come with upgrades included and, as you are only using the software then access to this is made available through the internet, which negates the need for hardware anyway.

Saas software is also known as cloud software – it can also be referred to as on-demand or “just in time”. How it works is the cloud hosts software and data, while users are able to log in through the internet using a web browser.

Areas such as service management, accounting, enterprise resource planning, field service business, content delivery, human resource management, MIS (management information systems), customer resource management can all be managed by the cloud.

One of the greatest advantages is that the cloud reduces overheads and associated IT costs, since both IT hardware and software are off-premise. The cloud also represents an opportunity to prevent capital outlay, simply because it is an off-premise solution.

The major attraction of cloud software is the almost limitless scalability, the increases in efficiencies it offers and repaid deployment of newer updates and systems. With cloud software you are able to operate thousands of servers across vast geographies, free of the constraints of down-time and the dependence on IT.

So Saas models can be extremely beneficial for field service management. Typically such field service businesses will have a mobile workforce that will be able to access the software and the data this holds through an internet connection on their mobile device. This will lead to improvements in productivity and better levels of customer service, so Saas is a good model for businesses with mobile workforces in particular.

All in all, the labour-intensive and people-based field service management side to work will benefit, alongside the way that virtual hosting will help reduce IT costs. Overall the cloud computing and Saas concept is like hosting several tenants in a single building, with each user’s security being maintained.

You may want to take a look at Oneserve – a technology company developing and providing leading-edge field service management software aimed at supporting service management business. Visit www.oneserve.co.uk

Related Articles – Oneserve,

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